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Frequently Asked Questions

How do I book?

As you are probably on the website while reading this, you will find that the easiest way to book is online.

Click 'Book now' on the right hand side of each property details page to take you to the secure online booking form.

This will take you through the different stages, including taking your payment.

You can also complete the booking over the phone by calling 01299 270372.

Do I need to pay a deposit?

Yes. We ask for a deposit of 30% of the cost of your accommodation when you book. The full balance must then be paid no later than 30 days before your arrival date.

If you fail to make payment of the balance, the 30% payment then becomes non-returnable and your booking will be cancelled.

If you want to cancel a booking you must notify us in writing by email.  If you do so more than 30 days before the date of arrival we will refund your deposit.

How do I pay the balance?

You will receive an email from us a couple of weeks before your balance is due, giving you full details of how to make payment. You can also pay by calling our office on 01299 270372 to pay by card

When will I receive a booking confirmation and directions?

You will receive a booking confirmation when a reservation has been made. A second confirmation along with directions to the property will be sent when your stay is paid in full.

What time can I arrive and depart?

In order that your accommodation can be properly prepared, it is important that you do not arrive before the designated arrival time, which is 4pm. We do try to be flexible if you REALLY need to check in early, but we like to make sure our cottages are perfect for you and this takes time after the last guests have checked out. 

Departure time is before 10am for the same reason.

Can I bring a dog?

Yes! Both cottages welcome dogs, and they are also welcome in the bars and at least one restaurant area of the Hopton Crown itself provided they’re well-behaved.

There's a charge of £15 per dog per stay to cover the extra cleaning costs. If you're planning on bringing a dog, please make sure that you've told us in advance - we need to make sure we have adequate housekeeping scheduled to clean your cottage when you check out. If you haven't told us in advance that you're bringing a dog, we'll add the charge to your account to be settled on check out. Please note that the £15 charge doesn't cover damage to our cottages caused by pets - these will be charged separately (see below)

Do you cater for customers with restricted mobility?

The cottages have bedrooms which are up a flight of stairs so we therefore do not recommend them for customers with restricted mobility. The Hopton Crown itself does have step-free access, a disabled WC and accommodation for those with restricted mobility.

How many people can stay in a cottage?

The cottages have two bedrooms - one with a king sized bed and the other with two single beds. All our pricing is based on 4 people sharing a cottage, and there's no discount for occupancy by fewer guests

Do the cottages have showers?

Yes. Each cottage has THREE fully-equipped bathrooms with shower, WC and washbasin. They do not have bathtubs.

Do the cottages have dedicated parking?

The cottages share a car park with the Hopton Crown itself, but there's ample parking space available.

Will I have the use of a telephone?

The cottages do not have direct-dial telephones, in order to keep them as a peaceful retreat. They do, however have wifi and several networks allow for wifi calling. The mobile signal in our part of the world is terrible!

Are linens and towels supplied?

Yes. Egyptian cotton bed linens and fluffy towels are included in your rates. Linens are not changed daily for guests staying for a short break or 3 or 4 days but we can provide more towels etc if you ask for them. If you are staying with us for a week or more, your linens will be changed each Friday and Monday.

Can we smoke in the cottages?

No. Both cottages and the Hopton Crown itself are non-smoking. We do have a facility for smokers outside the pub with heating in the winter. We reserve the right to charge a cleaning fee of up to £100 if you smoke in the cottage and additional cleaning or odour removal is required.

You are allowed to smoke on the patio of your cottage.

What’s included in my self-catering accommodation?

We do provide basic store cupboard items in the cottages such as salt, pepper, cooking oil etc but you will need to bring your own provisions. Our welcome pack does include some day to day items such as milk, tea and coffee to keep you going for a day or so.

Your accommodation will be equipped with bedding and pillows, towels, crockery, cutlery and cooking utensils. We can also supply a highchair. For health and safety reasons, guests requiring a cot are required to provide their own travel cots.

 
What happens if something gets damaged?

We understand that a certain amount of wear and tear is inevitable and this applies to the odd smashed glass or broken plate.

However, if something does get damaged during your stay at the cottages do let us know ASAP so that it can be fixed or replaced. We do reserve the right to charge for more serious damage and breakages such as incidents to carpets, furniture, electrical and kitchen equipment, broken windows etc.

Do we need to clean the cottage before we leave?

Each Lodge will be thoroughly cleaned before it is made available to the next guest. However, we do ask that you leave your cottage in the same state of cleanliness and general order as you found it. That means, for example, ensuring that all rubbish is put in the bin for disposal and crockery etc washed and dried. Please be a considerate guest!

 

Bar & Restaurant Opening Hours

The Bar

Sundays & Mondays

Noon  - 10.30pm

Tuesday - Saturday                 

Noon – 11pm

Open later at our discretion for overnight guests

Lunch

Every day (except Sunday)                 

Noon  – 2.30pm

Sunday

Noon  – 4pm

Dinner

Monday  - Saturday 

6pm – 9pm

Sunday  6pm - 8pm